Quality indicators (QI) related to self-guidance and modern media literacy

 

The quality indicators are structured using the 5-step approach - context, input, process, output and outcome.

 

Availability of a national or local strategy on how to modernize career guidance.

 

Yes/No

 

Analysis of the national policy and guidelines on development of career guidance.

 

Yes. (At least the center manager is aware of some strategy and has access to relevant materials and analyses.)

Networks, contacts to institutions, organisations and experts in the field of modern media literacy and safer internet.

 

Number of cooperation or partnership agreements

 

Contracts with cooperation-partners

 

At least one partnership with a specialized organization/institution/expert in the field of modern media literacy.

Available literature, materials, surveys and tools, self-assessment and e-learning programmes with respect to modern media literacy for guidance counsellors.

 

Number of up to date - literature (surveys, guides/guiding books on modern media literacy and self-guidance
- self-assessment-tools
- e-learning programmes

 

Checking the library and computer database for appropriate literature and surveys.


Checking the “toolbar” for self-assessment and e-learning programmes.

 

At least one self-assessment-tool and e-learning program with focus on modern media literacy and self-guidance.

A range of five to ten sources (printed or e-books) on surveys and written guides.

The service has the necessary ICT and media equipment in order to allow the consultants to experiment and use modern media.

 

Number of computers (not older than 5 years)/number of consultants*100 (%)


Internet access


Number of mobile devices (tablets, smartphones) /number of consultants*100 (%)

 

Checking the accountancy tables for equipment and the depreciation rates.


Contract/invoice from an Internet provider


Checking the accountancy tables for equipment and the depreciation rates.

 

100% (At least computer per consultant.)


Yes


50% (At least half of the consultants use mobile devices in the center.)

 

The service has a responsible person for the field of self-guidance and modern media usage (responsible for coordination, initiation of activities, training offers and innovation process).

 

Number of responsible persons.


Regularity of evaluations and trainings the person performs

 

Checking job description of responsible person


Interview with person

 

One responsible person with appropriate job description by the service-center.

The service has the necessary ICT and media equipment in order to allow clients self-guidance activities within the service-center.

 

Number of computers (not older than 5 years)/number of visitors per hour*100 (%)


Wireless Internet access


Number of mobile devices (tablets) for use by clients/ number of visitors per hour*100 (%).

 

Checking the accountancy tables for equipment and the depreciation rates.


Contract/invoice from an Internet provider


Checking the accountancy tables for equipment and the depreciation rates.

 

At least 80% of visitors per hour can have access to a computer in a self-service area.


Yes


At least 80% of visitors per hour can have access to mobile devices (tablets).

Availability of tools and specialized programmes to train and guide clients in the field of modern media literacy with respect to self-guidance.

 

Number and content of ICT tools and methods used for training of modern media literacy.

 

Checking and counting the specialized tools and methods to support clients in developing their modern media literacy competence.

 

At least one training-tool/programme for the purpose of
• searching strategies
• evaluation of information
• manipulation by information
• safety in internet
• e-portfolio
• social media profiles

Appropriate competence of counselling staff to provide advice in the context of self-guidance and modern media literacy. Awareness of
- searching strategies
- evaluation of information
- manipulation by information
- safety in internet
- social network usage

 

Number of competent counsellors


Number of counsellors using social media networks by themselves.

 

Documents/Certificates proving formal/non-formal qualification


Documents/Certificates showing improvement of qualification


Self-analysis and reflection of counselling staff


Registration rate in social media networks.

 

At least one out of three counsellors should prove these competences.


One out of three counsellors should prove a further training by certificate not older than three years.


Done by every counsellor once a year.


Half the counsellors should be registered at least in one social media network.

Website of the service-center with divers access to self-guidance-tools, e-counselling offers and responsive design to support mobile devices.

 

Number of tools and offers available for self-guidance and e-counselling

 

Checking the websites of the center and range of offers for self-guidance-tools and e-counselling offers.

 

At least availability of one website with one self-guidance-tool in responsive design and an e-counselling offer.

Basic ICT knowledge of consultants (basic hardware and software).

 

Number of consultants having basic ICT knowledge in %.

 

Questionnaires for basic hardware and software knowledge (for example, computer ports, basic word-processing etc.).


Focus groups (performing some basic ICT tasks).

 

At least 90% of the consultants.

Counsellors being able to give examples of how clients could find a job by using modern media, e.g. show existing ePortfolio systems, social networks and example profiles.

 

Number of counsellors being able to demonstrate examples for using modern media in job-searching.

 

Observation of the counselling process

Client’s feedback and evaluation of the counselling service

 

At least one out of three counsellors is able to give and demonstrate examples of how clients can use modern media for job-searching activities.

The manager is organizing the work and space in a way that enables the implementation of modern media literacy and self-guidance.

 

Existence of concept/approaches/internal regulations for introducing nowadays ICT in the center work. (2 points)

Existence of locations/labs for using nowadays ICT tools. (1 point)

Existence of opportunities for consultants to upgrade their qualifications. (1 point) .

 

Checking and counting the available workplaces, tools offers for self-guidance.

Documents/Certificates proving the competences of the counselling-staff

Feedback of counselling-staff

Checking and evaluating the project and programmes in the field of modern media literacy and self-guidance

 

At least 3 points.

The counselling process includes some nowadays methods of guidance – ePortfolio, aptitude tests, etc.

 

Percentage of consultants using these methods.

 

Questionnaires to consultants.


Observation of the consulting process.

 

At least 50%.

Maintenance of a modern database for processing the information (statistics, analysis, monitoring) about the clients, organizations, companies, etc.

 

Content quality and usability of modern data base for processing relevant information. (Very good/Satisfactory/Unsatisfactory)

 

Checking the quality of the data base with respect to the required processes and information (focus group).

Plan of the implementation of a modern database.

 

Satisfactory.

Provision of further education programme for guidance counsellors in the field of modern media literacy.

 

Number of programmes

 

Checking the calendar of events for offered training programmes.

 

At least one regular intern or extern training programme offered to the counsellors.

Improved level of performance in self-guidance competences demonstrated by clients.

 

Number of clients using Boolean logic by searching information.


Number of clients using e-portfolios.


Number of clients using social media profiles in professional networks.

 

Specialized tools or methods proving client progress.


Client feedback


Counsellors records on client achievements and progress


Registration numbers on e-portfolios and professional networks

 

At least every second client should show an improved level of performance in self-guidance.


At least every second client should use e-portfolios or professional social media networks in his self-guidance activities.

Number of clients who found a job using modern media literacy.

 

Number of successful clients/Total number of clients (%)

 

Clients’ feedback

 

70 % of clients should find a job by using modern media literacy.

Media literacy skills helped clients to find a job suitable for them and to manage to keep this job.

 

Number of clients/Total number of clients (%)

 

Labour market statistics


Surveys of clients


Research on clients’ employment and their searching strategies


Clients’ feedback

 

70 % of clients should find a suitable job and manage to keep this job.

Media literacy skills helped clients to find a job with better payment.

 

Number of clients/Total number of clients (%)

 

Labour market statistics


Surveys of clients


Research on clients’ employment and their searching strategies


Clients’ feedback

 

70 % of clients should find a job with better payment.

 

Quality indicators (QI) related to self-guidance and modern media literacy and to disadvantaged youth

Provision of specialized services/ programmes to train and guide people with fewer opportunities in the field of modern media literacy with respect to self-guidance

 

Number/existence of special programmes/tools


Number of competent counsellors

 

Surveys on the specialized programmes/courses for media literacy for youth with fewer opportunities


Portfolio reflecting the special services provided

 

Knowledge of at least one programme/course for media literacy training in the region of the center.

Different options for access to training programmes/courses in the field of self-guidance and modern media literacy - especially options for financing the training.

 

Number of access possibilities


Number of financing options

 

Portfolio/database reflecting the access possibilities


Portfolio/database reflecting the financing options


Evaluation of access with respect to
a) location: traffic connection, rural or urban location, opening hours, disability access
b) training service: multilingual training programmes

 

Closeness of the service to public transport system, possibility for cheap parking
Cheap price/ cost-free access
Possibility to visit during day and evening (after school, work)
Existence of at least one financial support programme for financing the training

Consultants from the disadvantaged group (peer consulting).

 

Existence of consultants from the disadvantaged group (with disadvantaged background). Yes/No

 

Checking the profile of the employed consultants.

 

Yes.

Trained disadvantaged clients after being consulted.

 

Number of clients trained in %.

 

Statistics on number of clients from the target group being consulted.

 

50%.

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